100% of skips delivered on time. How Accolade Workspace Ltd trusts YardLink to keep every fit-out on schedule.

A fit-out site only works if everything turns up in the right order, from materials and equipment to the skips that clear the way for what comes next. For 30 years, Accolade Workspace Ltd has designed and fitted out commercial spaces, from single-room refurbishments to full site strip-outs and rebuilds. Their clients range from local businesses to national names like Reckitt Benckiser and NFU Mutual.

Their sites run all over the country, some for half a day, some for six months, some operating around the clock across shift patterns. Sara Arrowsmith, their Project Manager, is the one who makes sure it all lands where and when it’s needed. Before YardLink, sourcing skips meant working across a fragmented supplier base: negotiating terms, raising POs, and keeping track of paperwork that too often got lost in an inbox.

With YardLink, that fragmentation is gone. Every skip order across every one of Accolade’s sites goes through one team, and Sara doesn’t have to think about which supplier is covering which project. Since September 2023, YardLink has met one standard on every single skip order across the account: 100% delivered on time, 100% placed in the correct area, and 100% collected on time.

A Friday afternoon problem, solved by Monday morning

On one project, Accolade needed a small tipping skip that could be mobilised inside a unit with very precise yard restrictions. It was a Friday afternoon, and if a skip wasn’t in place by Monday morning, contractors would be left idle. With four contractors on site, that kind of delay gets expensive fast, and days can disappear from a project schedule before it’s even properly started. YardLink got straight to work, and by Monday morning, the tipping skip was on site, correctly positioned. That trust has grown steadily ever since.

“Skips sound like such an insignificant piece of the puzzle, but if they don’t arrive when they should, it has a massive impact from the very start. If the contractors can’t start ripping out because there’s no skip for the waste, the whole project comes to a halt before it’s even begun.“
Sara Arrowsmith, Project Manager, Accolade Workspace Ltd

Customer service Sara doesn’t have to chase

That same reliability shows up in the everyday requests too, not just the moments of crisis. The minute a request is sent over, a quote lands straight in her inbox, ready to accept with the click of a button. Pre-delivery calls and ETAs come as standard, giving certainty before a skip even arrives. Skip placement is treated with the same care. An aerial shot on Google Maps gets shared with each order, marking exactly where the skip needs to go, and YardLink has delivered to that exact spot 100% of the time.

“YardLink’s customer service is second to none. I can work across ten projects, and I know they are on it. There’s no messing about.“
Sara Arrowsmith, Project Manager, Accolade Workspace Ltd

Off-hiring is just as easy, and just as important. A skip left too long risks other contractors using it before it’s collected and overflowing, with a reputational impact on Accolade. Sara can off-hire in one click through the YardLink dashboard, no phone call, no wait for a confirmation email, gaining valuable time back in her day.

97% of fit-out waste diverted from landfill

The same dashboard also tracks where the waste actually goes. Every skip movement through YardLink generates a report showing waste volumes, landfill diversion rates and recycling percentages, ready to download whenever Sara or her team need it. Since June 2025, 96% of fit-out waste from Accolade Workspace Ltd’s projects has been diverted from landfill.

“Having that report ready to download means I’m not chasing figures when a client asks about sustainability, it’s already there. 96% of our waste diverted from landfill is something I can hand straight over, and it shows we’re doing right by the projects we work on.“
Amy Dowd, Operations Lead Coordinator – Infrastructure

For Accolade Workspace Ltd, that reliability is now something they can count on, not something they have to hope for, whether it’s one site or ten. What started with one skip on a Friday afternoon has grown into a standard that hasn’t slipped once, keeping their sites moving because of it.

If you’d like to find out how YardLink can support your skip and waste procurement, call us on 0330 808 8897.